Legal
Refund Policy
Last updated: August 2026.
You have 14 days to request a full refund on any digital course, e-book, or first-time software subscription, provided you have consumed less than 25% of the material. Refunds go back to your original payment method and take 5 to 10 business days to appear. Usage already consumed and consulting milestones already delivered are not refundable. To request a refund, email info@americanlean.ai with your order reference — we reply within two business days.
This policy forms part of our Terms and Conditions and applies to all purchases made through americanlean.ai.
Refunds by product type
Digital content — courses, e-books, documentation
Full refund within 14 days of purchase, provided you have consumed less than 25% of the material (video watched, chapters opened, or files downloaded). We check consumption against our platform records. Beyond 14 days or beyond 25% consumed, we do not refund, because the content has been delivered and cannot be returned.
If a download is corrupted, inaccessible, or materially different from its description, you get a full refund regardless of the time elapsed or the amount consumed.
Software subscriptions
First-time subscribers: full refund of your first payment if requested within 14 days of the initial charge.
Renewals: not refundable. Cancel before the renewal date to avoid the charge. Cancellation takes effect at the end of the current billing period and you retain access until then — we do not cut off service on cancellation, and there are no cancellation fees.
If we discontinue a paid feature you materially rely on, you may cancel and receive a pro-rata refund of the unused prepaid period.
Pay-as-you-go usage
Usage already consumed is not refundable, since the underlying compute and processing costs have already been incurred. Usage-based charges are billed in arrears for what you actually used.
If you believe you were billed for usage you did not generate, contact us. We will investigate against our platform logs and correct any billing error in full.
Consulting and implementation
Deposits: fully refundable if you cancel more than 14 days before the agreed start date. Within 14 days of the start date we retain 50% to cover reserved capacity that can no longer be reallocated.
Milestones: once a milestone has been delivered and accepted, it is not refundable. Undelivered milestones already paid for are refunded in full if the engagement is terminated.
Where a signed statement of work sets out different terms, the statement of work prevails.
How to request a refund
Email info@americanlean.ai with:
- The email address used at purchase
- The order or invoice reference
- A brief reason — it helps us improve, and it is not a condition of approval within the 14-day window
We acknowledge every request within two business days and tell you clearly whether it is approved. Approved refunds are issued immediately to the original payment method. Your bank or card issuer then typically takes 5 to 10 business days to post it. We cannot refund to a different card or account than the one used to pay.
Statutory rights
Nothing in this policy limits rights you have under mandatory consumer protection law in your country of residence. Consumers in the European Union and the United Kingdom have a statutory 14-day right of withdrawal on distance contracts. For digital content delivered immediately, that right is waived once download or streaming begins with your express consent, which you give at checkout — but our voluntary 14-day policy above is more generous and applies regardless.
Chargebacks
Charges from us appear on your statement as AMERICANLEAN.AI, sometimes followed by a short product code such as AMLEAN* SAAS or AMLEAN* COURSE.
If you do not recognize a charge, please email us before filing a dispute with your bank. We will identify it within two business days and refund it immediately if it was made in error. A chargeback takes weeks to resolve and locks the funds in the meantime; an email takes us two days. We reserve the right to contest chargebacks that are inconsistent with this policy.
Frequently asked questions
Can I get a refund on an online course or e-book?
Yes. You have 14 days from purchase to request a full refund on any course, e-book, or digital download, provided you have consumed less than 25% of the material. Email info@americanlean.ai with your order reference and we will process it.
How long does a refund take to arrive?
We approve or decline within two business days. Once approved, the refund is issued to your original payment method and typically appears within 5 to 10 business days, depending on your bank or card issuer.
What happens if I cancel my software subscription?
Cancellation takes effect at the end of your current billing period and you keep access until then. We do not charge cancellation fees. First-time subscribers can request a full refund of their first payment within 14 days.
Are pay-as-you-go usage charges refundable?
Usage already consumed is not refundable, because the compute and processing costs have been incurred. If you believe you were billed for usage you did not generate, contact us and we will investigate and correct any billing error.
Can I get a refund on a consulting engagement?
Deposits are fully refundable if you cancel more than 14 days before the agreed start date. Within 14 days of the start date we retain 50% to cover reserved capacity. Once a milestone has been delivered and accepted, that milestone is not refundable.
I do not recognize a charge on my card statement. What should I do?
Charges from us appear as AMERICANLEAN.AI, sometimes followed by a product code such as AMLEAN* SAAS. Email info@americanlean.ai before filing a dispute with your bank and we will identify the charge within two business days and refund it immediately if it was made in error.
Contact
American Lean Software Development LLC
848 Brickell Avenue, Suite 950
Miami, FL 33131 — United States
info@americanlean.ai